Sometimes one of the most fascinating (and certainly frustrating) aspects of the design process is trying to have a client describe their likes, dislikes, and creative vision to a producer or designer. It seems many times that people have difficulty enunciating what they envision, yet are quite clear on what they do not like. The challenge is that often times a designer will spend considerable time on a concept, and upon presentation to a client the dialogue proceeds something like this:
<start>
"How do you like this concept?"
"Yeah, well, it's really nice but definitely not it..."
"OK, great! We can eliminate this avenue, any ideas on what you'd like to see next?"
"Hmmm, not sure, but why don't you just make something up and run it by me again...?"
<repeat>
Thus it falls to the producer and/or designer to guide, as well as stimulate the client to find a common vocabulary so that creative visions can be pulled from the ether and into the physical realm within the budget and timeline constraints of the project at hand. Without some sort of direction it is easy for designers to burn the budget.
One of my favorite stories in this vein goes way back to my audio engineering days. A colleague was on tour with Carlos Santana, and his monitor engineer was having difficulty mixing and equalizing the sound to Carlos' taste. This proceeded through several days of rehearsals, frustration mounting on both sides of the conversation. Typically an artist is unable to tell an engineer "please take out 3 dB of 400 Hz on my vocal, and increase my guitar level 1.5 dB in the sidefills" - NEVER happens that way.
So Carlos and this particular engineer were sitting in catering and the conversation turned to wine. After several minutes of discussion they both realized they shared a common passion for wine. Then the magic moment occurred, Carlos said to his engineer "Why don't you just make my guitar sound more like a Merlot? And then make my vocal just a bit less edgy, more like a Pinot Noir?" To which the engineer replied "Well why didn't you say so???" And believe it or not the engineer was then able to dial in the mixing console perfectly, much to Carlos' delight.
The point of the story is when we are engaged in dialogue around creative vision, it is perfectly relevant (and sometimes essential)
to be creative about the dialogue itself. You will be amazed when you take a room of technical people and ask them to discuss Wall Street dynamics in terms of their children's pre-school friends (I just made that up but you see where I'm going...) the way it opens the mind to previously unimagined connections and descriptions.
Give it a try sometime. I'm going to redesign a Web site into more of a pesto with extra pine nuts and sea salt vibe...